Welcome to the New Candlewic.com!

It is very exciting for us to be launching this new site to better serve both existing and new customers. This year has been anything but normal but after an extended amount of years, we wanted & needed to update the technology behind candlewic.com and more importantly, enhance the experience to better serve you.

The site is deployed on a new eCommerce platform (WooCommerce) giving us a lot more functionality, a better mobile experience, integrated into a better shipping platform, and we really hope you enjoy it!

As part of the migration from the old platform, it will be needed to create a new password if you had an existing account and we encourage new customers to create an account so you can view orders, tracking and other key information that will help us service you better. From a security perspective, we value this and it is not a good practice or possible to pull passwords across platforms.

For existing customers: You can reset your password at various points.

1) Just by clicking on the profile icon on the top right, it will take to you the login screen. From there, just use the “Lost Your Password” link to create a new one.

 

2) During checkout, there will be a “Returning Customer, Click here to login” bar. Click on that and then click on “Lost Your Password”.

 

For new customers: Welcome and we look forward to meeting your candle and soap making needs.

We take pride in providing the best mix of products for your needs and hope that the new site, our Candlewic team, and overall experience create a delightful experience.

Thanks so much for taking this journey with us.

Sincerely, Dave & Bill Binder